SERVICE TEAM LEADER

Location: Port Elizabeth

Job Purpose

• Overriding objective is always to provide excellent customer service.
• As a Team Leader of the department the individual will take full responsibility for developing and driving growth by securing service contract clients.
• The person will also be responsible for ensuring quality of service and continual improvement.

Responsibilities

• Customer Satisfaction – is always the main objective
• Develop working relationships with clients and actively pursue new clients
• Co-ordinate department resources and prioritization
• Manage effective systems to control time, cost and quality
• Revenue generation and Invoicing
• Control Routine Servicing Invoicing and targets and monthly management reporting on performance
• Customer feedback, reporting, estimate, quote and follow up of items identified during servicing
• Responsible for all routine service supervision of HVAC plant and equipment
• Routine checks conducted on site of services
• Maintain and determine warranty service requirements from contracts department
• Control of Service Department resources including tools & equipment
• Ensure compliance to all aspects of Health, Safety and Environment
• Implement and Develop ISO 9001 principles and ensure conformance to the Quality Management System
• Train and develop service staff in terms of company quality stands and technical skills required to perform tasks

Key Competencies

• Integrity without compromise
• Self-motivated and goal driven
• Organized with strong administrative skills
• Focus on quality and awareness of risk with a strong focus on Client delivery
• Interpersonal skills and ability to effectively collaborate with multiple disciplines both internally and externally
• Good planning, integration and resources management skills
• Must have proven management skills and the ability to multi-task
• Must be willing and able to train and develop team members continuously

Requirements

• A minimum Technical Trade Qualification (Refrigeration, Electrical, Millwright)
• Grade 12 or technical equivalent
• Refrigeration and electrical experience essential particularly in fault finding and problem solving
• Exceptional knowledge of Central HVAC Plant & Chillers required
• Food and Pharmaceutical Industry experience an advantage
• 5-7 years post trade test experience in the HVAC, refrigeration or maintenance industries
• 3-5 years of experience in staff management, performance management and leadership and currently serving in technical supervisory role
• Valid Driver's License: Code B
• Good working knowledge of General Machinery Regulations
• Computer literacy: MS Word, Excel, Power Point-proficient

Goals

• Develop good working relationships with clients and staff
• Add Value to the client’s operations
• Secure additional clients on monthly service level agreements
• Ensure performance exceeds client’s expectations, secures ongoing contracts and ensures sustainable long term relationships
• Ensure all HVAC warranty services are completed

Package

• The offer would be for a Total Cost to Company Package of per year.
• The above includes the following
  • Basic monthly salary
  • Guaranteed bonus of 10% of annual salary in December.
  • 65% of your medical aid contributions paid by the company, limited to the benchmark.
  • 65% of your provident fund contributions paid by the company.
• Included in the provident fund contribution the company provides a full death benefit of four times’ annual salary, as well as full disability benefit of 75% of your annual salary, until retirement age.
• A Company vehicle to be used for work purposes and limited private use.
• Subsidized Gym Membership, through Discovery Health (Virgin Active) and Viva Gym.
• 15 days annual leave per year.
• The Company will pay for any justifiable and relevant training and courses for professional development.
• Normal working hours are 40 hours per week, but you will be required to work additional hours when required to ensure work is completed on time.
• Normal working hours are 07:45 to 16:30 Monday to Thursday and 07:45 to 15:15 on Friday, with a 30-minute lunch break.
• The contract would require a restraint of trade agreement.